JUNIOR PARTNERSHIP ACCOUNT MANAGER
FULL TIME
Key Responsibilities:
- Assist in managing and nurturing relationships with existing partners.
- Support the development and execution of partnership strategies.
- Coordinate with internal teams to ensure partner needs are met.
- Monitor and report on partnership performance metrics.
- Assist in identifying and onboarding new partners.
- Handle day-to-day partner inquiries and provide excellent customer service.
- Attend industry events and networking opportunities to build relationships and identify new partners.
Preferred Qualifications:
- Bachelor’s degree in Marketing, Business, or related field.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational skills.
- Ability to work collaboratively in a team environment.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Understanding of the events industry and/or marketing agency experience is a plus.
- Ability to multitask and handle multiple priorities simultaneously.
EVENTS & CONTENT MARKETING SPECIALIST
FULL TIME
Key Responsibilities:
- Content Creation:
- Develop and produce a variety of content types, including blog posts, articles, infographics, videos, and podcasts focused on industry trends and customer success stories.
- Conduct customer interviews (bi-monthly or monthly) to create video content highlighting their experiences with Captello.
- Event Management:
- Plan, host, and promote educational webinars and online workshops, ensuring high engagement and attendance.
- Marketing Strategy:
- Assist in the development of a comprehensive content and event marketing strategy aligned with business goals.
- Analyze performance metrics to refine content strategies and improve future initiatives.
- Graphic Design:
- Create visually appealing marketing materials for events and content, ensuring brand consistency and effective communication of key messages.
- Community Engagement:
- Manage and engage with our audience across social media platforms, responding to comments and fostering a sense of community.
- Execute email marketing campaigns to promote events and nurture leads.
- Research and Analytics:
- Conduct audience research to inform content and event topics that resonate with our target market.
- Implement SEO best practices to enhance content visibility and drive organic traffic.
- Collaboration:
- Work closely with the sales and customer success teams to gather insights and create targeted content that addresses customer needs.
Preferred Qualifications:
- Bachelor’s degree in Marketing, Communications, or a related field.
- 3+ years of experience in events and content marketing, preferably in a tech or B2B environment.
- Proven track record of successfully planning and executing webinars and events.
- Excellent written and verbal communication skills.
- Ability to produce engaging video content and conduct customer interviews effectively.
- Familiarity with content marketing tools and platforms (e.g., Salesforce, HubSpot, Mailchimp).
- Knowledge of SEO best practices and performance analytics tools.
- Graphic design skills; proficiency in design software (e.g., Adobe Creative Suite) a plus.
SALES/ SUPPORT ENGINEER, ENTERPRISE SaaS
FULL TIME
Key Responsibilities:
- Pre-Sales Support: Collaborate with Account Executives during the sales process to understand client requirements, deliver product demonstrations, and design solutions that address specific technical needs.
- Technical Expertise: Serve as the primary technical expert on our platform, answering questions about product functionality, integrations, and implementation best practices.
- Customer Success Collaboration: Partner with Customer Success Managers to support the long-term success of accounts, providing technical insights and suggestions for maximizing product value.
- Troubleshooting & Issue Resolution: Respond to escalated customer support inquiries, diagnose technical issues, and work with engineering teams to resolve complex problems.
- Product Feedback: Gather feedback from customers on product performance and features, relaying key insights to the Product and Engineering teams to influence roadmap decisions.
- Documentation & Training: Develop and maintain technical documentation, sales enablement material, FAQs, and training materials to assist clients in using our platform effectively.
- Continuous Learning: Stay up to date with industry trends, new product features, and emerging technologies to ensure comprehensive technical knowledge.
Preferred Qualifications:
- Experience: 3+ years of experience in a technical pre-sales, support, or solutions engineering role in a SaaS or enterprise software environment.
- Technical Skills: Strong understanding of SaaS architecture, APIs, data integrations, and relevant technologies (e.g., RESTful APIs, JSON, SQL).
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Customer-Centric: Demonstrated ability to build strong customer relationships and a passion for solving customer problems.
- Problem Solving: Strong analytical skills with a proactive approach to identifying and solving technical challenges.
- Collaboration: Ability to work effectively across teams, including Sales, Engineering, and Customer Success.
- Education: Bachelor’s degree in Computer Science, Engineering, or a related field preferred (or equivalent experience).
- Bonus Skills: Experience with CRM tools like Salesforce, support ticketing systems, and scripting languages (e.g., Python, JavaScript) is a plus.
ENTERPRISE SaaS EXPANSION ACCOUNT EXECTUIVE
FULL TIME
Key Responsibilities:
- Account Growth: Develop and execute strategic account plans to expand our footprint within assigned customer accounts, focusing on upsell, cross-sell, and product adoption.
- Relationship Management: Build and maintain strong, trusted relationships with key stakeholders, understanding their business goals, challenges, and how our solution can further support their objectives.
- Pipeline Development: Identify and qualify new expansion opportunities within existing accounts, ensuring a healthy pipeline for consistent revenue growth.
- Quota Achievement: Meet or exceed quarterly and annual sales targets by driving upsell and cross-sell revenue.
- Collaboration: Partner with Customer Success to ensure customers are highly satisfied and positioned for renewal and growth. Collaborate with Product and Marketing teams to align customer needs with our product roadmap.
- Sales Forecasting: Provide accurate forecasting and account updates in CRM, maintaining detailed records of client interactions, sales stages, and follow-up activities.
- Client Success Advocacy: Serve as an advocate for clients within the company, communicating needs and suggestions to the Product and Customer Success teams.
- Market Insight: Stay current on industry trends, competitor offerings, and emerging customer needs to proactively identify areas for growth.
Preferred Qualifications:
- Experience: 5+ years of experience in SaaS sales, with a proven track record in enterprise account management or expansion sales.
- Industry Knowledge: Strong understanding of enterprise SaaS, and familiarity with [relevant industries and/or tools].
- Results-Driven: Demonstrated ability to meet or exceed revenue targets consistently.
- Strategic Mindset: Excellent at creating strategic account plans and driving long-term customer success.
- Communication Skills: Strong verbal and written communication, with the ability to articulate complex solutions in a way that’s accessible to various stakeholders.
- Relationship Building: Proven track record of building and maintaining trusted client relationships.
- Technology Proficiency: Proficient with CRM platforms (Salesforce preferred) and other sales tools like Outreach, Gong, or Salesloft.
PROJECT COORDINATOR
FULL TIME
Key Responsibilities:
- Assist in onboarding new clients, ensuring a seamless transition and successful start with our software.
- Support ongoing training initiatives for clients, helping them understand and utilize the software to its full potential.
- Participate in technical calls to support our sales team, providing insights and answers related to the software’s capabilities.
- Collaborate with team members to identify and resolve client issues, aiming for high client satisfaction.
- Document client interactions and feedback to aid in continuous improvement of the onboarding process and customer support.
Minimum Qualifications:
- Associates degree or higher preferred
- Proven technical and problem-solving skills, with the ability to manage software demonstrations.
- Strong verbal and written communication abilities; comfortable in guiding clients through technical processes.
- Ability to work collaboratively in a remote team environment.
- Eager to learn and grow within a fast-paced industry.
Preferred Qualifications:
- Experience in customer support or a similar client-facing role is advantageous.
- Familiarity with Google Workspace and collaborative tools such as Confluence or Jira is beneficial.
Our Service
Our Service
Not seeing a match?
Submit your resume — we’ll reach out when a matching role opens up!
